In principle, consumers have a legal right of withdrawal when concluding a distance contract, which the seller informs about in accordance with the legal sample below.

Instruction on the right of withdrawal

You have the right to withdraw this contract within fourteen days without giving any reasons.

The withdrawal period is fourteen days from the day on which you, or a third party designated by you, who is not the carrier, have taken possession of the goods.

In order to exercise your right of withdrawal, you must inform us (VivaQuity Ltd, ArcLabs Research and Innovation Centre, WIT, West Campus, Carriganore, Waterford, X91 P20H, Phone: +353-51-348 327, Fax: +353 51 348 405, e-mail: info@vivaquity.com) by means of a clear statement (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the attached withdrawal form for this purpose, although this is not mandatory.

In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the end of the withdrawal period.


Consequences of withdrawal

If you withdraw from this contract, we must refund to you all payments we have received from you, including delivery costs (with the exception of additional costs incurred as a result of you opting for a delivery method other than the low-cost standard delivery offered by us), immediately and at the latest within fourteen days of the day on which we receive notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment.

We may refuse a repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever occurs earlier.

You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day you inform us of the withdrawal from this contract. This period is met if you send the goods before the end of the fourteen-day period.

You bear the direct costs of return shipment of the goods.

You shall only be liable for any depreciation in the value of the goods if this depreciation is attributable to your improper handling of the goods when examining its condition, properties and function.


Withdrawal form

If you want to withdraw the contract, please fill out this form and send it back to:

VivaQuity Ltd, ArcLabs Research and Innovation Centre, WIT, West Campus, Carriganore, Waterford, X91 P20H, Phone: +353-51-348 327, Fax: +353 51 348 405, e-mail: info@vivaquity.com:

–I/we (*) hereby withdraw the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)


–Ordered on (*)/received on (*)

–Name of the consumer(s)

–Address of the consumer(s)

–Signature of the consumer(s) (only for notification on paper)


(*) Delete where inapplicable.